FAQ

Frequently Asked Questions

How do I get in touch with Nadar Collective?

Our Customer Care team is easy to reach:

Customer Service Hours:
Monday – Friday: 9:00 AM – 5:00 PM
Saturday – Sunday: 9:00 AM – 5:00 PM

We usually get back to you within 12–24 business hours.

Is shipping really free?

Yes every order ships free with full Track & Trace via Canada Post. As soon as your order's on its way, you'll get an email with your tracking number.

How do I track my package?

Head to our Track Your Order page and pop in your tracking number to see exactly where it's at.

What's your return policy?

We back every purchase with a 30-Day Money Back Guarantee. Not fully happy with what you got? Check out our Refund & Return Policy page for the full details on how to send it back.

What payment options do you accept?

You can check out securely with major credit cards, Apple Pay, Google Pay, Shop Pay, and other trusted payment methods at checkout.

How long will my order take to arrive?

We get orders moving as fast as we can, though delivery times can shift a bit depending on where you're located and carrier conditions. For the full breakdown, visit our Shipping Policy page.

How do I know what size to order?

Check our size guide for exact measurements before ordering. Stuck between two sizes? We'd recommend sizing up.

Where can I find your full policies?

All our store policies are just a click away:

Shipping Policy
Refund & Return Policy
Privacy Policy
Terms of Service
Contact Us

Can't find what you're looking for? Reach out and we'll get you sorted.

Customer Support

Hours: Mon–Fri 9AM–5PM, Sat–Sun 10AM–5PM
Email: info@nadarcollective.com